Data is our bread and butter at Datamine.  We love it, we respect it and we are careful with it. 


The privacy of your data, whether it is personal or business, is of great concern to both you and us – that’s why we have a number of measures in place to protect it.  Here are the best-practice privacy policies we employ:


Information we collect

We only collect information that needs to be used to provide the best service to our clients and users when using our products.  All users of our services are anonymous by default, and your contact information will not be collected or held unless you have voluntarily provided it to us.  Datamine does not unlawfully collect any personal information from website viewers or other contacts.

  • We collect some information automatically.  There is some generic information that we will collect automatically when accessing our site.  This includes technical data such as the device you use to access our services, internet address assigned to your device and the number and frequency of visits to the site.  Unless you are a signed in user, this generic information does not reveal your identity.
  • We collect information you provide.  In order for you to take full advantage of the service, you must provide information on sign up, including your name, an e-mail address and password.  We may also request demographic information in order to provide you with a more personalized service.
  • We collect data through synchronised third parties. If you provide your third-party account credentials to us or otherwise synchronise information through a third party site or platform, you understand that the metric information that is collected through those platforms will be transmitted into your account with us if you authorize such transmissions, and that third party account information transmitted to our Services is covered by this Privacy Statement.


How we store and secure your data

We have comprehensive security protocols in place to ensure that our client and users’ data is safeguarded at all times, including all personal information collected from other platforms that you provide through the use of our service.  We employ full time IT security and risk management system administrators who engage in proactive security management as part of their role.  Our systems are secured by up-to-date virus protection software, and we undergo periodic security testing.

Datamine makes sure all our employees follow our privacy policies and confidentiality requirements.  All Datamine employment agreements contain confidentiality clauses and standard disciplinary processes for any breach of the agreement. 

For Datamine applications that collect health data, metric information that is collected through third parties will be encrypted and stored for a maximum of one month.


How we use this information

The information we collect will be used to provide the specific product or service you signed up for which is covered in the terms of use at the time of signing up.  We may also use information for the following purposes:

  • To personalise and improve our products, provide measurement, analytics, and other business services
  • To promote safety, integrity, and security - the data you provide for a specific service to run is always stored separately to your personally identifiable information (your identity)
  • To communicate with you if required
  • To conduct research and innovate for social good


What about Cookies?

A cookie is a small file containing a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns.  When you visit our site, we may send one or more "cookies" to your computer hard drive through your web browser.  Cookies tell us how and when pages in our Site are visited and by how many people.  To the extent we use cookies, we do not collect personal information, and we do not combine information collected through cookies with other personal information to tell us who you are or what your username or e-mail address is.  You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the site and you may be required to re-enter your password or login information more frequently.  Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the site.  Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent.


How this information is shared

Datamine believes that using personal or business data without consent is unethical, which is why we choose not to work or share data with government defence agencies or other similar organisations (unless we are legally required to).  We choose not to buy contact lists, and we believe that using the likes of individual search data for advertising purposes is ethically wrong – therefore we ensure that all data entrusted to us is private and protected from those who would use it as such.

Sometimes aggregated and anonymised results of data analysis may be made open source for the purpose of community research and innovation.


Datamine Marketing and International Privacy Laws

Datamine is in compliance with international privacy laws, specifically referring to the collection of information from individuals:

  • When an individual registers and completes an online form on our website, their contact information (name, email, company name) will be collected and be used solely to deliver marketing communications to that individual
  • At no point will this information be shared externally with any other organisation
  • At the time of providing their contact information on our website, the individual is informed of how we use their data, as well as where and how they can manage their email preferences and unsubscribe at any time
  • Individuals can, at any point, get in touch with Datamine through our Contact Us form on the website and request that we permanently delete their contact information

All website viewers are completely anonymous by default, and their contact information will not be collected or held unless they have voluntarily completed a form.  Datamine does not unlawfully collect any personal information from website viewers or other contacts.

Datamine makes sure all our employees are across our privacy policies.  All Datamine employment agreements contain confidentiality clauses and standard disciplinary processes for breach of the agreement.  Reminders about confidentiality are given informally on a regular basis, and formally if required, and there is a full confidentiality briefing on the Datamine intranet. 


Take your data anywhere

Our goal is to make it as simple as possible for you to control your data.  Any data shared with us is yours.

For Datamine products we aim for you to be able to take it anywhere in a readable format and play with it or delete it entirely.

  • You can export your data directly from your user profile.  Once you’ve clicked “export” we will email you a JSON file with your data.
  • If a product stops being useful to you, we’ll be sad to see you go, but we won’t hoard your data.  If you want your data removed, simply click the “delete my account” link in your profile or if this is not available, contact us by filling out the form at the bottom of this page.  You will always be welcome back!


Privacy Updates

We regularly review and update our security and privacy policies and stay informed of updates to maintain our commitment to best practice.  For the latest information about Australia and New Zealand's current privacy laws, please see each government's most recent updates.


Your legal rights and how to exercise them

You have the right to access, correct and erase the information we hold about you.  You also have the right to restrict, object or withdraw your information from being processed by Datamine.

To exercise these rights, please get in touch with us by filling out our Contact Us form with your question, and one of our team will be in touch with you.