Client Champion

Are you passionate about service delivery?
Do you absolutely love multi-tasking?
Is quality of service important to you?
Do you love making sense of data analysis?

Datamine’s mission is to remove the guesswork from business decision making. We treat our clients as valued business partners and concentrate on making them successful through analysing and interpreting information to deliver smart business insight that increases their efficiency and profitability.

Our head office is in Parnell, Auckland where this position is based. Our clients include many leading and emerging regional and global organisations across the full spectrum of industries, including utilities, telecommunications, FMCG, retail, telecommunications, government, health, financial services, insurance, and manufacturing.

We are proudly data-driven and we’re busy. Hence we’re looking for someone to champion our project delivery. This is a senior project management and anchor role responsible for the day to day management of client requirements including delivering high quality outputs and client ‘wow’ factor on satisfaction scores balanced with overall business profitability. You’ll need to be able to think from the client’s perspective and present complex findings clearly, concisely and convincingly both in writing and orally.

You will be extremely comfortable in a technical environment and thrive on having loads of balls in the air (and under control) at any given time. You will also have great team building and interpersonal skills especially with our techy team, making sure that objectives are clearly understood and everyone who needs to be is kept in the communication loop. You’ll get satisfaction from driving exceptional client delivery in every way including producing high quality materials where content, flow and attention to detail meets the standards upon which our reputation is built.

Apart from scoping out and delivering projects within deadline, you will be skilled in identifying trends/anomalies and drilling deeper to ensure interpretation of project results is well considered. If this isn’t enough to keep you busy, you will also support the smooth running of our office wherever needed. This includes administration, invoicing, planning meetings along with other tasks that can crop up when you least expect it. You won’t need to be asked – you’ll speak up, dive in and get things done.

Strong spatial, problem-solving and numerical skills are required along with excellent verbal and written communication. You will need a good eye for sanity checking project results and be skilled in developing relevant presentation and sales support materials. While your core skill is not selling, it’s helpful if you can see and act on opportunities to grow the business, especially with existing clients.

If you can answer yes to the following (and be able to prove it) we’d love to hear from you:

• Strong interpersonal skills
• Strong service ethic
• Strong spatial, problem solving and numerical skills
• Strong attention to detail
• Excellent verbal and written communication skills
• Microsoft Excel Advanced, Powerpoint and Word
• Commercially savvy
• Degree qualified and/or seriously streetwise and smart
• Minimum two years experience in a relevant role

Fit with our business is critical and prospective team members must also be comfortable in embracing the following core values:

• Our sense of family is very important to us and we embrace the whanau concept both in our workplace and through commitment to work/life balance.
• Our approach is entrepreneurial – providing value in smart and profitable way is important to us.
• We have a ‘can do’ attitude that delivers crazy data miracles everyday - we actively seek out and share new ideas and approaches to our work as a matter of course. We are a little unconventional (quirky even) embracing diversity in all its wonderful forms.
• We work hard and are extremely disciplined in our work practices to ensure consistency, transparency and high quality standards are met with the core desire to deliver excellence in everything we do.
• Above all, everything we do must help our clients to prosper as our reputation and earned respect will continue to set us apart as world leaders at what we do.

We promise you will:

- be challenged
- receive mentoring and career development opportunities
- create data driven miracles
- learn about business, techniques and yourself from the best in the business
- get free lunches (even if you have to make it yourself)
- be able to challenge and ignite the business world
- be appreciated for your skills, experience and passion

For more info, email opportunities@datamine.com